S&P Global Market Intelligence 451 Research
Communications Platform as a Service (CPaaS) entails a cloud-based platform that enables developers to add real-time communications features to their own applications without needing to build back-end infrastructure and interfaces. The business communications landscape is largely defined by a framework that looks at broad, distinct product categories, including unified communications and contact center solutions. In the last 15 years, the underlying premise for this framework has been increasingly challenged by disruptive models for delivering business communications, such as CPaaS and the emergence of mobile messaging and digital channels, which are providing alternatives to traditional business communications for customer engagement and employee productivity and collaboration.
451 Research analysts are covering the CPaaS market, have a deep knowledge of the subsegments, vendors and competitive landscape.
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Workforce Productivity & Collaboration Market Monitor:
CPaaS Market Sizing & Forecast
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Tech Trends in Focus:
Programmable Communications for Connected, Interactive Experiences
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This report leverages 451 Research's deep knowledge of and relationships within the CPaaS market, resulting in a proprietary forecast based on a bottom-up analysis of 92 vendors' current revenue and growth expectations through 2027. Included is an overview and forecast for the CPaaS market and two subsegments, geographic and company size forecast breakdown, forecast scenario analysis, and a detailed overview of the CPaaS competitive landscape by vendor product portfolio. Our CPaaS Market Sizing & Forecast includes a breakdown of the competitive landscape and growth for three distinct subsegments within the CPaaS ecosystem: CPaaS Pure Play vendors, CPaaS Enablement vendors, and Communication Service Providers.
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Programmable communications enable developers to build connected, interactive customer and employee experiences with engaging, real-time capabilities — such as live in-app chat, real-time geolocation, live collaboration and control of IoT devices — without having to worry about building, managing and operating communications and connectivity infrastructure. In this report, we outline the landscape for programmable communications and provide our take on key trends that will influence market evolution in the coming years. |
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| >Download an Excerpt | >Download the Executive Summary |
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| Raul Castanon Martinez | Sheryl Kingstone | Brian Partridge | Chris Marsh | Eric Hanselman | Greg Zwakman |
