Serving your needs is our passion. We're always thinking of how to make sure you get the most out of your S&P Global Market Intelligence subscription. Your dedicated Customer Success Manager is here to assist you in any way you need - whether that be training, building customized Excel reports, or explaining new product enhancements. Need 201 training? You also have access to online resource materials that cover content not addressed in this introduction program. Last but certainly not least, we offer 24x7x365 support so you can get the help you need. Call or email anytime, from anywhere, and we'll be sure to respond quickly.
Customer Success Manager | The S&P Capital IQ Platform Help| Quality Program | 24x7x365 Support
As a new client, you will receive a dedicated Customer Success Manager that understands your business and wants to make sure you're getting the most value out of your subscription. Use the button below to request personalized training with your Customer Success Manager.
The S&P Capital IQ platform Help section is an online library of reference materials. To access it, click the help tab in the top right corner of the platform.
The Help section of the web platform contains valuable training materials including sections on Getting Started, Release Notes, Popular Functions, and Popular Topics to browse at your convenience. You can also use the search bar on the top navigation section to find something more specific.
Earn a $50 reward when you identify a valid data omission or discrepancy
We pursue quality in everything we do, and we know you rely on our data to make your most critical business decisions. That’s why we created the Quality Program. If you find a qualifying data omission or discrepancy in our corporate, market or financial information, we want to be the first to know about it. We run over 145,000 automated data quality checks, and content is reviewed multiple times before publishing. If something seems off in our data, please let us know. You may even earn a $50 reward.
Learn more about the Quality Program for the S&P Capital IQ platform >
Our dedicated Support team offers around-the-clock service. Just call or email us at any hour of the day and we'll be sure to get back to you in a timely manner. For in-depth training, we recommend you reach out to your Customer Success Manager and schedule a meeting at your convenience. For urgent matters, it is best to contact Support.
Contact S&P Capital IQ Platform Support:
Email: [email protected]
Europe, Middle East & Africa: +44 (0) 20 7176 1234
Asia-Pacific: +852 2533 3565
Americas: +1 888 806 5541
Need more help? Contact our 24x7x365 Support team or request one-on-one training with your Customer Success Manager.
As a new user of the S&P Capital IQ platform, you’re also eligible to access the S&P Capital IQ Pro at no additional cost. Register here.
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