Help & Support

Serving your needs is our passion. We're always thinking of how to make sure you get the most out of your RatingsDirect subscription. Your dedicated Relationship Manager is here to assist you in any way you need - whether that be training, building customized Excel reports, or explaining new product enhancements. Need training? You also have access to online resource materials that cover content not addressed in this introduction program. Last but certainly not least, we offer 24x7x365 support so you can get the help you need. Call or email anytime, from anywhere, and we'll be sure to respond quickly.

Relationship Managers | The S&P Capital IQ Platform Help| Quality Program | 24x7x365 Support

Find Your Relationship Manager

Not sure who your assigned Relationship Manager is? Just click into "My Capital IQ" in the top left corner of the platform and scroll down to the "Contact Us" widget. They are your key to unlocking the essential intelligence you need.

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S&P Capital IQ Platform Online Help

The S&P Capital IQ platform help section is an online library of reference materials. To access it, click "Help" in the top right corner of the platform.

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Quality Program

Earn a $50 reward when you identify a valid data omission or discrepancy

We pursue quality in everything we do, and we know you rely on our data to make your most critical business decisions. That’s why we created the Quality Program. If you find a qualifying data omission or discrepancy in our corporate, market or financial information, we want to be the first to know about it. We run over 145,000 automated data quality checks, and content is reviewed multiple times before publishing. If something seems off in our data, please let us know. You may even earn a $50 reward.

Learn more about the Quality Program for the S&P Capital IQ platform >

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24x7x365 Support

Our dedicated Support team offers around-the-clock service. Just call or email us at any hour of the day and we'll be sure to get back to you in a timely manner. For in-depth training we recommend you reach out to your Relationship Manager and schedule a meeting at your convenience. For urgent matters it is best to contact Support.

Contact RatingsDirect Platform Support

Email: [email protected]
Europe, Middle East & Africa: +44 (0) 20 7176 1234
Asia - Pacific: +852 2533 3565
The Americas: +1 888 806 5541

*Screenshots are for illustrative purposes only.

Need more help? Contact our 24x7x365 Support team or request one-on-one training with your Relationship Manager.

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