Help and Support

Great customer service is our priority, and we want to make sure you get the most out of your subscription. Your dedicated Relationship Manager is here to assist you in any way you need. You also have access to resource materials posted online that cover content not addressed in the Jump Start program. Last but certainly not least, we offer 24/7 support so you can get the help you need at any time of day.

Relationship Managers | The SNL Platform Help | 24/7 Support

Not sure who your assigned Relationship Manager is? Just click the "?" in the top right corner of the platform.

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SNL Platform Online Help

The SNL platform help section is an online library of reference materials. To access it, click the "?" in the top right corner of the platform, then click "Online Help."

Navigate to the Financial Institutions section. You can either browse the menus based on features, or search a topic using the search bar.

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24/7 Support

Our dedicated Support team offers around-the-clock service. Just call or email us at any hour of the day and we'll be sure to get back to you in a timely manner. For in-depth training we recommend you reach out to your Relationship Manager and schedule a meeting when it's convenient for you. For urgent matters it is best to contact Support.

Contact SNL Platform Support

Email: [email protected]
(Europe, Middle East & Africa) +44-20-7176-1234
(Asia - Pacific) +852-5808-1882
(Australia) +1800-337-900
(The Americas) +1-866-296-3743

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SUPPORT: +1.888.275.2822 (Americas) | +44 20 7283 8887 (Europe) | +852 5808 0983 (Asia-Pacific) | +1800 996 877 (Australia) | [email protected] | Privacy Policy
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