As we plan for the new normal, gauging long-term behavioral shifts will greatly depend on consumers’ attitudes toward, and continued adoption of, new experiences. Depending on the situation, certain segments of consumers will adopt more enduring behavioral shifts, while others will revert to pre-pandemic behaviors. With the rise in digital experiences, businesses are expected to reshuffle the proverbial deck of priorities to implement technologies that drive stickier relationships and competitive differentiation. Download the report excerpt which includes:

•  Key Findings
•  Executive Summary
•  Methodology
•  List of all trends
•  Full analysis on two trends

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