2022 Trends in Customer Experience & Commerce

By 451 Research, a part of S&P Global Market Intelligence.

Organizations can digitally transform their businesses by leveraging the latest applications, analytics and infrastructure to provide customers with a differentiated experience, which is not a luxury, but a necessity for survival.

The power of a digital transformation strategy lies in executive leadership determining its vision and objectives. According to a 2020 survey conducted by 451 Research, 54% of businesses
have formal strategies in place, up from 43% in 2019 and 29% in 2016. Yet, many businesses have a long way to go to make that vision a reality.

Identify the top digital trends shifting the Customer Experience and implications ahead.

Image for illustrative purposes only.

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