Title: Trends in Customer Experience & Commerce in the age of COVID-19
Duration: 1 hour
As we navigate uncharted waters, digital experiences have been front and center in coping with Coronavirus. Although these situations are very difficult to predict, today´s technology can ensure that businesses rise to meet customer expectations, especially as they are redefined from a transactional relationship between people into a more nuanced relationship between humans, and the automated systems and devices they use to engage the world.
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