Navigating the New Normal: Trends in Customer Experience & Commerce in the age of COVID-19

Overview

Title: Trends in Customer Experience & Commerce in the age of COVID-19

Duration: 1 hour

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Summary

As we navigate uncharted waters, digital experiences have been front and center in coping with Coronavirus. Although these situations are very difficult to predict, today´s technology can ensure that businesses rise to meet customer expectations, especially as they are redefined from a transactional relationship between people into a more nuanced relationship between humans, and the automated systems and devices they use to engage the world.

Join our experts in this complimentary webinar to review 2020 predictions with an updated take on changes that have occurred as a result of the pandemic. Significant disruption across industries, fueled by societal and economic changes that will create a new normal for this year, and beyond.

The following session will address:

The state of macro-economic forces driving the new normal
How digitally driven organizations will pivot faster
Being data-driven in the experience economy

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Speakers

Sheryl Kingstone
Research Vice President for Customer Experience
451 Research, now a part of S&P Global Market Intelligence

Katie Arcieri
Amazon and E-commerce Reporter
S&P Global Market Intelligence

Alex Bitter
Retail Reporter
S&P Global Market Intelligence

Alyssa Le-Sayone (Moderator)
Industry Head, Consumer & Retail
S&P Global Market Intelligence